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Chat one-on-one with customers
Never leave where you work, the one-to-one customer service conversations stay inside Slack threads.
Whether a customer seeks support on Twitter, Messenger or Intercom, you only have to look after the conversation in Slack.
Claim, assign & transfer conversations
Processes you already know and use. Invite a teammate or transfer the Customer to another Slack Channel.
Connect & Relax
Connect your social channels and let Customery look after the rest. Customer queries will appear in Slack as soon as they start the conversation, making sure all you need to do is provide amazing customer service.
Never leave where you work
Customery allows you to run your end-to-end social customer service from within Slack, with all the right people at hand. Need a teammate to review a conversation or another team to take over the conversation? Customery makes this as simple as using Slack.
Do I need a Slack and Iris account?
Yes, Customery is an App on top of Slack and Iris. You need Iris as it manages all the heavy lifting and complexity your social accounts, customers chatting and your responses to make sure everything is routed correctly.
Iris also enables you to easily extend the workflow, switch in some automated features or send a survey through to the customer.
Can I build automated flows before a customer conversation appears in Slack?
Absolutely! Out of the box Customery does a straight handover so conversations immediately appear in your slack Channel.
Iris gives you complete freedom and flexibility to add simple automated or advanced AI workflows before or after a Customer starts chatting with you.
Which Iris plan do I need to enable Customery?
You need to be on either the Team or Business Iris plan to be able to enable Customery on your account.
Customery is a paid App on the Iris platform and is billed monthly, the same as your Iris plan.
Whats the relationship between Slack, Customery, Iris and Proxima?
Slack is Slack. However, Customery is an App on top of Slack as well as an Iris App too. This is how Customery does it's magic connecting your customers directly to you.
Proxima is a globally software company based in beautiful Australia, the creators of Iris and Customery.
We're always available on chat.